Support
Common questions about Listora, and how to reach us.
Do I need an account to use Listora?
No. Listora works straight away using a random, anonymous identifier stored on your device — no name, email, or Apple ID required. You can optionally bind an email and password from Settings → Sync & Protect Your Data so you can restore your lists after reinstalling the app, but it’s never mandatory.
How does sharing a list work?
Create a share link for a shopping list in the app, then send it to anyone. They can open it in a web browser and view or edit that one list in real time — no app install and no account needed. Only that shopping list is shared; your dishes and recipes stay private. You can revoke a link at any time.
Someone I shared with sees stale items, or changes aren’t syncing.
Listora syncs whenever the app or the shared web page has a working internet connection. If updates aren’t showing, check the connection on both devices, then close and reopen the list to force a refresh. Remember that a share link can be revoked by its owner — if it stops working entirely, ask them for a fresh link.
Is Listora available on Android?
Not yet — Listora is currently iOS only. Anyone can still open and edit a shared list from an Android phone through the web, using the share link.
Is Listora free? Are there ads?
Listora is free. There are no ads, no third-party tracking, and no analytics or crash-reporting SDKs from other companies.
How do I delete my data?
Open Settings → Delete My Data in the app. This permanently removes your shopping lists, dishes, recipes, and share links from our servers and clears everything stored on your device. Deleting the app alone does not remove server-side data — iOS gives us no way to detect an uninstall. If you can no longer open the app, email support@grocy.me and we’ll remove it for you.
Are my photos and lists private?
Product photos you attach to items never leave your device — they are not uploaded to our servers. Your lists, dishes, and recipes are private to your device identifier until you choose to create a share link.
I lost my list, or I’m switching phones.
Your data is tied to the anonymous identifier stored in your device’s Keychain. Without an account, that identifier does not transfer to a new phone, so your lists won’t follow you automatically. To carry data across devices, bind an email and password first via Settings → Sync & Protect Your Data, then sign in on the new device.
Still need help?
Email support@grocy.me with as much detail as you can. We usually reply within a few business days.